Effective Date: October 10, 2026
At Cascade Custom Creations, we take pride in the craftsmanship of our handmade products. This Warranty Policy explains what is covered and how to request help if something goes wrong.
1. What’s Covered
- Every product is covered for 30 days from the date of delivery.
- Coverage includes defects in materials or workmanship, including engraving mistakes on our part.
2. What’s Not Covered
- Breakage or damage caused by drops, misuse, or neglect.
- Surface wear from daily use, including fading, marks, or chips.
- Any alterations, fixes, or unauthorized modifications.
3. Filing a Warranty Request
- Email david@cascadecustomcreations.com within 30 days of delivery with your order number and a clear explanation of the issue.
- Attach clear, well-lit photos of the product and the defect.
- We will review your request and respond with next steps.
4. Resolution Options
If your claim is approved, we will provide one of the following:
- Replacement with the same or a comparable product.
- Repair of the item at no cost to you.
- A refund to your original payment method.
5. Limitations
- This warranty applies only to the original purchaser and is not transferable.
- A valid proof of purchase is required for all warranty requests.
6. Get in Touch
If you need help or have questions about your product warranty, please contact us:
Cascade Custom Creations
Email
david@cascadecustomcreations.com
Phone
(503) 504-9960
Mailing Address
Redmond, Oregon
Thank you for choosing Cascade Custom Creations!