Effective Date: October 10, 2026
Thank you for choosing Cascade Custom Creations. Here is how we process and ship your order.
1. Order Processing
- Most orders ship within 48 hours (2 business days).
- Orders placed on weekends or holidays are processed the next business day.
- During holidays and busy show seasons it can take a little longer. We will email you if there is a delay.
2. Shipping Costs
- Wallets: $6 per order.
- Tumblers, water bottles and can holders: $6 per item.
- Orders of $100 or more ship free.
- Free local pickup in Redmond, Oregon, by appointment. Choose Local Pickup at checkout and we will contact you to schedule a time.
3. Delivery Time and Area
- Standard shipping typically arrives within 5–7 business days after your order ships.
- We currently ship within the United States only.
4. Tracking Your Order
After your order ships, you will receive a tracking number by email so you can follow your package.
5. Shipping Problems
If your order hasn’t arrived or has been delayed, contact us at david@cascadecustomcreations.com. We will work with the carrier to investigate and resolve the issue.
6. Failed or Returned Deliveries
If a package is undeliverable because of an incorrect address or is returned to us, we will reach out to arrange redelivery. Additional shipping fees may apply.
7. Damaged or Missing Items
If your order arrives damaged or missing items, contact us within 30 days of delivery at david@cascadecustomcreations.com with your order number and photos. See our Refund and Returns Policy for details.
8. Contact Us
For any questions about shipping, don’t hesitate to get in touch:
Cascade Custom Creations
Email
david@cascadecustomcreations.com
Phone
(503) 504-9960
Mailing Address
Redmond, Oregon
Thanks again for choosing Cascade Custom Creations!