1. What types of items do you create?
We laser engrave custom metal wallets, tumblers, water bottles, can holders and Prism Tumblers, and we handcraft epoxy wallets, epoxy serving boards, and custom barn doors and kennels. Everything is made with care in Redmond, Oregon.
2. Can I request a custom design?
Absolutely! We welcome custom projects. Email us your ideas at david@cascadecustomcreations.com and we’ll work with you to create something unique.
3. Do you personalize products?
Yes, many of our products can be personalized with names, dates, or messages. Just let us know what you’d like, and we’ll make it happen.
4. How long does it take to receive my order?
Most orders ship within 48 hours (2 business days). Once shipped, standard delivery typically takes 5–7 business days. See our Shipping Policy for details.
5. What materials do you use?
We use high-quality materials such as slim aluminum for our metal wallets, solid wood, epoxy resin, and food-safe finishes. We carefully source everything for durability and beauty.
6. Can I return a custom order?
Custom engraved and personalized items are made to order, so they can’t be returned. If anything arrives defective or damaged, contact us within 30 days of delivery and we’ll replace it or refund you. Non-engraved items can be returned within 30 days. See our Refund and Returns Policy.
7. Can my wallet come in a gift box?
Yes! Our wallets can come in a free gift box. Just ask when you order, either at checkout or by email. We don’t add gift notes, gift wrap or other extras.
8. Is local pickup available?
Yes! Free local pickup in Redmond, Oregon is available by appointment. Choose Local Pickup at checkout and we’ll contact you to schedule a time. We also ship across the U.S.
9. How do I care for my wood or epoxy product?
Use a soft cloth and mild soap to clean. Avoid soaking in water or using harsh chemicals to preserve the finish and longevity of your item.
10. What if my item arrives damaged?
Please contact us within 30 days of delivery at david@cascadecustomcreations.com with photos and your order number. We’ll replace the item or refund you.
11. Where can I see your products in person?
Our wallets are on display at Redmond Trading Company in Redmond, Oregon and at Tannerite in Eugene, Oregon. You can also visit our booth at upcoming shows, or pick up your order free in Redmond by appointment. Most wallets are made to order in our Redmond shop, but when we come to your town for a holiday show, sportsman show, fair or special event, we bring our 60-watt MOPA fiber laser and engrave yours on the spot while you watch. See our upcoming events.
If you have other questions, feel free to reach out to us at david@cascadecustomcreations.com.
12. Can you engrave my own Yeti, Stanley or Hydro Flask?
Yes, as long as they are brand new and unused. Every color, size and shape needs its own laser setup, so we ask for a minimum of 6 of the same color, size and shape to skip the setup fee. Smaller orders are welcome with a setup fee. Ship them to us or drop them off at our Redmond shop by appointment. Request a quote to get started.
13. Do your can holders fit slim cans?
Yes. Our Laser Engraved Can Holder comes in two sizes for the same $20 price: Standard fits 12 or 16 oz cans and 12 oz bottles, and Slim fits tall, skinny cans like White Claw, Truly and Red Bull. Just pick the size in the builder.
14. Can you repair my wallet?
Yes. We can replace the plates, screws and the elastic band that holds your cards. Customers tell us the band lasts 8 to 10 years, but overstretching it with too many cards makes it loosen sooner. It is made to be a minimalist wallet, so carry what you need and leave the rest at home. Contact us and we will get your wallet back in shape.
15. How do I take care of my metal wallet?
Keep it out of the washer and dryer, and don’t carry it in a pocket full of rocks, gravel or dirt: grit wears the finish and the elastic band. To clean it, wipe it with a soft damp cloth. Treat it like that and it will look good for years.
16. Can each wallet or tumbler in one order have a different name?
Yes. Set the quantity and you get a name box for each item, so two wallets with the same design can carry two different names. Names on the wallet cash clip are free and can be up to 3 short lines of 12 letters or numbers each, like a first name, last name and phone number. On tumblers, water bottles and can holders a name is $5 each, and a first name fits best since space is limited.